We operate a 14-day returns policy.
If you are not happy with a product* you may return it within 14 days of purchase for a full refund, less the original delivery charge, providing of course, that the item hasn't been used, is still in as new condition and is complete with all labels and tags still attached, bags, kits, accessories, instructions, manuals and in the original product packaging.
* IMPORTANT:
- Cosmetics: For hygiene reasons, Cosmetics cannot be returned
- Software: To prevent unauthorised copying and piracy, software cannot be returned once opened / seal broken - please ensure prior to purchase that the software will run on your platform and will meet your intended use. On each software listing's main page, we show the entire copy off the software boxes.
- Sunglasses and Goggles: please ensure you do NOT remove the security tag (with labels) until you are sure you wish to keep the product. Sunglasses and Goggles that have had the security tag with labels removed, will not be eligble for return and refund.
We appreciate that purchasing items from internet listings is difficult and that when received they may not be the right size, fit or whatever. As an on-going project to help you make informed purchasing decisions, we are adding as many photographs of products as we can plus we are adding, where possible, as much of the manufacturers product information as is available. Nevertheless although this is minimising returns we are still happy to accept returns. We do however, ask you to treat with respect and care, all items until you have decided that you wish to keep the product/s.
Items returned incomplete, or not in as new condition will not be accepted for refund.
To return an item:
- Email us within 14 days of receipt quoting your order number - either reply to the order acknowledgement or use the Contact Us form
- We will issue you with a returns number and the relevant returns address
- Upon receipt, and providing the item has been returned complete and in new condition with all security tags in place, we will refund you in full, less the original carriage charge. If the return was part of a reduced price bundled package, the refund will be the difference between the amount paid and the full price of the item/s retained i.e. the retained items will revert to full price
- Please allow 2/3 days after receipt for processing.
Non-Receipt of Order
If your goods do not arrive within 30 days of your order being accepted, please email us within 40 days and you can opt for a full refund or replacement. - Please either reply to your order acknowledgement or use the Contact Us form
Items Damaged in Transit
If your order arrives damaged please retain all packaging materials and contact us by email within 2 workings days of receipt quoting your order number. |
